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Return Policy

Return Policy & Instructions

At Troovi Finds, we understand that ordering online sometimes doesn't work out the way you want. So if you aren't 100% happy with any item - simply return it!!

Feel free to email info@troovifinds.com or call at 469-893-0414 with any questions.

Returns

  • Store credit will be provided for the purchase price of all eligible returned merchandice - we do not offer refunds.  Store credit can be used to purchase the same item in a different size (if available) or a completely different item.  Store credit will expire one year after the date of issue. 
  • Shipping will not be refunded and is the responsibility of the customer when shipping back to Troovi Finds.
  • Items must be post-marked within 14 (fourteen) days of the date you receive your shipment - No exceptions. 
  • Unworn, unwashed, unaltered items may be returned as long as the original tags are attached.
  • Final sale, accessories, and monogrammed items cannot be returned.

         

        Holiday Return Policy

        • Orders placed on or between Nov. 20th and Dec. 24th will be eligible for return until January 15th.  Holiday returns must be postmarked no later than January 15th.

           

          Defective or Damaged Items

          • If you believe you received a defective item you must notify us by email within 3 (three) days of the delivery confirmation date, otherwise it will be considered wear and tear.
          • Please email info@troovifinds.com with "Defective" or "Damaged" in the subject line and include full name, order #, and product code/name of the item and you will receive a response from our customer service support team within 24 hours.

           

          Return Process

          • We do not need to be notified of any return(s) prior to sending items back to us.
          • You are responsible for all return shipping charges associated with returning the package.
          • Please include a copy of the invoice or print a copy of the order confirmation emailed to you.
          • Store credit is issued within 1-5 business days of the return.
          • You will be notified via email that the store credit has been issued, along with instructions on how to redeem it.

           

          Please mail returns to:

          Troovi Finds | 2260 Lady Cornwall | Lewisville, TX 75056

          Thank you soo much for your business and trust!

          XOXO,

          Your Troovi Finds Team